General Terms and Conditions

Springer Fachmedien Wiesbaden GmbH
Abraham-Lincoln-Straße 46, 65189 Wiesbaden | Germany
Phone +49 (0)611 / 78 78 - 0, Fax +49 (0)611 / 78 78 - 400
springerfachmedien@springernature.com
Local court: Wiesbaden, HRB 9754 | USt-IdNr. DE811148419
Directors: Stefanie Burgmaier | Joachim Krieger | Juliane Ritt
Customer Service Center: Springer Nature Customer Service Center GmbH, Tiergartenstraße 15, 69121 Heidelberg
Phone +49 (0)6221 / 345 - 4303, Fax +49 (0)6221 / 345 - 4229

 

GENERAL TERMS AND CONDITIONS

1. scope of application

1.1 The online services of Springer Fachmedien Wiesbaden GmbH provide their services at www.meinfachwissen.de exclusively on the basis of these General Terms and Conditions. We do not recognise any regulations that deviate from these terms and conditions, unless they are confirmed by us in writing.

1.2 In the event of a change to these General Terms and Conditions, we will notify you of the changes. If you do not declare within four weeks after receipt of the notification that you object to the change, the new General Terms and Conditions of Business shall apply. We will draw attention to this legal consequence when notifying you of the change. In the event of an objection, we are entitled to terminate the contract for good cause.

2. conclusion of contracts for goods and services offered

2.1 The presentation of the products on the website does not constitute an offer to conclude a contract, but an invitation to place orders. After entering your data, you can check them again and, if necessary, jump back to correct any errors. You can cancel the ordering process at any time by closing the browser window. You only make a binding offer to conclude a contract when you click on the button "Order subject to payment".

2.2 We immediately confirm receipt of the order by e-mail. This is not yet an acceptance of the order. The contract is concluded when we expressly accept the order, or tacitly with delivery or activation of access. The text of the contract is not stored by us.

3. Delivery and shipping costs

3.1 In the case of deliveries from the Springer Fachmedien Wiesbaden GmbH range, we deliver to the postal address given to us. The delivery will be carried out within 30 working days by the shipping service provider Deutsche Post, DPD as well as for international shipments by Springer Nature. The shipping costs incurred are stated on the order page. The place of performance is our distribution warehouse; if you are a consumer, i.e. if you conclude the contract for purposes which can predominantly be attributed neither to a commercial nor to a self-employed professional activity, the risk shall only pass upon delivery. In the case of deliveries abroad, you shall bear the increased shipping costs and also the additional taxes and customs duties.

3.2 As far as goods or services are offered by third parties via the online services of Springer Fachmedien Wiesbaden GmbH, any contracts are concluded exclusively between you and the provider of such transactions. Any claims arising from such transactions are directed exclusively against the provider. All offers are subject to the respective price lists and terms of purchase of the provider, which are valid at the time of the order placement.

4. Payment

4.1 Payment shall be made by invoice. The payment is due immediately. After ordering, an order confirmation will be sent with information on payment options and shipping.

4.2 You will be in default at the latest if you do not pay within 30 days of the due date and receipt of the invoice; if you are a consumer, this only applies if you are specifically advised of these consequences in the invoice.

4.3 The purchased goods remain our property until the purchase price has been paid in full.

5. Right of withdrawal

Consumers (natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity) have a statutory right of revocation.

There is no right of revocation for contracts concerning

  • the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery

  • the supply of newspapers, periodicals or magazines (individual issues; in the case of subscription contracts, there is a right of withdrawal)

In the case of contracts for the delivery of incorporeal digital content, consent is required that performance of the contract be commenced before the expiry of the revocation period.

a) For a contract for a product or goods delivered as part of a uniform delivery:

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

In order to exercise your right of revocation, you must inform us (Springer Fachmedien Wiesbaden GmbH, Abraham-Lincoln-Straße 46, 65189 Wiesbaden, Tel +49 (0)611 / 78 78 - 0, Fax +49 (0)611 / 78 78 - 400, springerfachmedien@springernature.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract.

You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

b) A contract for goods which have been ordered in a single order and are delivered separately shall be subject to the following provisions:

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (Springer Fachmedien Wiesbaden GmbH, Abraham-Lincoln-Straße 46, 65189 Wiesbaden, Tel +49 (0)611 / 78 78 - 0, Fax +49 (0)611 / 78 78 - 400, springerfachmedien@springernature.com) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

c) For print subscriptions:

Revocation instruction

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.

In order to exercise your right of revocation, you must inform us (Springer Fachmedien Wiesbaden GmbH, Abraham-Lincoln-Straße 46, 65189 Wiesbaden, Tel +49 (0)611 / 78 78 - 0, Fax +49 (0)611 / 78 78 - 400, springerfachmedien@springernature.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

d) For contracts for the delivery of non-physical digital content (downloads, e-paper, e-books):

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of revocation, you must inform us (Springer Fachmedien Wiesbaden GmbH, Abraham-Lincoln-Straße 46, 65189 Wiesbaden, Tel +49 (0)611 / 78 78 - 0, Fax +49 (0)611 / 78 78 - 400, springerfachmedien@springernature.com) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

e) The following form may be used to declare cancellation, but is not mandatory:

Sample Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back).

To Springer Fachmedien Wiesbaden GmbH, Abraham-Lincoln-Straße 46, 65189 Wiesbaden, Tel +49 (0)611 / 78 78 - 0, Fax +49 (0)611 / 78 78 - 400, springerfachmedien@springernature.com:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

Goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of communication on paper)

Date

___

(*) Delete as applicable.

6. Accessibility

There is no claim to the constant availability of our web pages. The web pages may be temporarily unavailable, in particular due to maintenance work or technical faults, without this giving rise to any claims against us.

7. Liability

We shall only be liable if the damage was caused by intent or gross negligence or if an obligation was violated by slight negligence, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligation); in the latter case, liability shall be limited to such damage, the occurrence of which must be typically and predictably expected in the context of the provision of services such as the contractual services. The liability for injury to health, body or life and under the Product Liability Act shall remain unaffected.

8. Final provisions

8.1 All contracts shall be governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you conclude a contract for a purpose that cannot be attributed to your professional or commercial activity, this does not mean that you lose the protection provided by the mandatory legal provisions of the country of your habitual residence.

8.2 If you are a merchant, a legal entity under public law or a special fund under public law or have your residence or habitual abode abroad, Wiesbaden shall be the place of jurisdiction for all claims in connection with their use; however, we shall also be entitled to sue at your general place of jurisdiction.


Last update: November 2019